The Diversity Dashboard
A manager’s guide to navigating in cross-cultural turbulenceby Dr Deborah Swallow Eilidh Milnes
Diversity can be the cause of many problems at work, but most people fail to appreciate this. It is not just verbal expressions that cause confusion and distress. Beyond every gesture lies a world of meaning and interpretation, and we do not all communicate in the same way. This, alongside strict policies around political correctness and inclusion, creates confusion, fear and a type of paralysis that can seriously undermine the performance of both the workers and the company.
The diversity dashboard is a quick reference guide that aims to help managers to bridge the cultural gaps in their organisations. Swallow and Milnes use the analogy of a pilot’s cockpit to describe the various functions, instruments and levers that managers can employ to close the cultural gaps that prevent their organisations from succeeding fully. Navigation, compass reading, understanding the cultural cockpit, addressing turbulence, ensuring the organisation has a flight management system and passport control all play their part in this lively and entertaining book. The diversity dashboard delivers a serious message in an accessible way that shows how far different world views can inhibit performance.