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Latest news

Context is king when implementing the new ISO 9001 standard

26 November 2015 by in Business and finance, Implementing ISO 9001:2015

By Paul Simpson, co-author of Implementing ISO 9001:2015

In this blog Paul argues that while all organisations understand the markets they operate in, it’s through using the example of a corner shop that we can gain insights into how to apply this knowledge to satisfy the ISO 9001:2015 requirements.

The 5th edition of ISO 9001 contains significant requirements for organisations to assess and take actions on information in their working environment. (Read more)

Fons Trompenaars and the power of publishing

23 November 2015 by in 100+ Management Models, Book publishing, Business and finance, Current events, Nine visions of capitalism

Last week celebrated cross-cultural management guru Fons Trompenaars rose in the influential Thinkers50 global ranking of business thinkers. Trompenaars climbed to 33rd place partly due to his recent book, written with Charles Hampden-Turner, Nine Visions of Capitalism but mainly, according to Stuart Crainer who created Thinkers50 with Des Dearlove in 2001, due to a significant increase in citations of his work during the last two years. (Read more)

What about the customer experience?

18 November 2015 by in Business and finance, Implementing ISO 9001:2015

Susannah Clarke, co-author of  Implementing ISO 9001:2015, asks whether the principles of DFMA are enough if customer delight gets overlooked along the way.

I’m working on an interesting project in the construction sector at the moment, looking at how and what this sector can learn from the automotive and aerospace industry and the standards they now achieve, particularly related to Design for Manufacture and Assembly (DFMA). (Read more)