Develop a process that puts the customer at its heart and you will find yourself with a business that’s streets ahead of the competition.
It may sound simple but as business management expert Jan Gillett points out it is essential that businesses do not get distracted from the big picture – creating a product or service that provides what the customer wants – by all manner of day to day management tasks. (Read more)
Earlier this week BBC News reported that a seventeen year old boy had admitted to supplying controlled class A drugs at a court hearing. The hearing followed the death of schoolgirl Martha Fernback, who swallowed half a gram of MDMA powder and suffered a cardiac arrest at a lakeside in Oxford last summer. (Read more)